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Cancellation Policy: All requests for refunds must be in writing and received within 30 days of registration. A $99 administrative fee will be assessed for cancellations received within 30 days of registration. Refunds will not be issued for cancellations made after 30 days from registration or within 30 days prior to the conference. Persons who register and fail to attend will not receive a refund. For questions or more information, contact Ellen Kelley at 216-373-1223 or firstname.lastname@example.org.