Friday, April 6, 2018, 8:00 AM - 8:45 AM


Maia Hightower, Chief Medical Information Officer, University of Iowa Hospitals and Clinics

University of Iowa Heath is no stranger to accolades-- recognized by Forbes Magazine as the Number 5 employer in healthcare nationally, highlighted for years as a prestigious HIMSS Level 7 organization, and regularly honored as one of the best hospitals in the country.  
In 2017, University of Iowa Hospitals and Clinics opened the University of Iowa Stead Family Children's Hospital in Iowa City, a state-of-the-art children's hospital built on the premise of high-quality and specialized care focused on the priority of engaging their pediatric patients.  From iPads, to engaging in-room displays, to the University of Iowa football tradition of waving at the beginning of the 2nd quarter during home games, the patient experience takes center stage at all touch points to deliver a quality experience.
In this inspiring and engaging keynote presentation, hear from Chief Medical Information Officer Dr. Maia Hightower, as she defines how UI Hospitals and Clinics designed this experience from the foundation up, how technology is fully integrated into the experience, and how quality and HCAHPS scoring has been influenced by their revolutionary approach.

Session Type

Keynote Presentation

Keynote Speaker Photo


Session Themes

Patient Engagement, Clinical Transformation