The ongoing consumerization of healthcare and the embrace of technology are inevitable, so what does the healthcare industry look like in 10 years? If we learn from the consumer experience in other industries, we have the opportunity to shape that transformation in healthcare. The move to value-based care has opened the door for a visionary approach that builds on the best of the industry, rather than reacting to customer demands and creating a siloed patchwork of technologies. 

 

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