Every phone call is critical for both the caller and the healthcare provider on the other end. Phone calls serve as a critical source of information for treatment providers and the marketers, call center managers, and sales teams in their organization. Knowing what advertisement led to the call in the first place, how the call was handled, and what happened after the call allows providers to more intelligently invest in advertising, train staff and ultimately treat patients more effectively. Learn about the call routing and reporting tools and best practices that can take your clinic to the next level.
Upon completion of this session, attendees will be able to:
Analyze advertising spend and make more informed decisions.
Evaluate and compare HIPAA compliance programs across call tracking platforms.
Identify the call routing and reporting tools and best practices to take your clinic to the next level.