This informative session will aid in removing obstacles to client admission, retention and improving client satisfaction. A few of the 10 key concepts to be discussed are: how to screen in versus screen out, using creativity to allocate resources, a team approach, changing thinking about census, occupancy rate and balancing inflow versus outflow. Additionally, the session will provide hands on techniques that improve client satisfaction and retention.
Upon completion of this session, attendees will be able to:
Define barriers to admissions.
Apply methods to help staff relearn standard business practices.
Utilize consumer satisfaction and retention protocols.